Refund Policy

All sales are final. We have a 7-day return policy for items that are damaged during transit, which means you have 7 days after receiving your item to request a return. All items sent back are at the sender's expense. It is recommended that you ship items with tracking. We are not responsible for lost items. 

To be eligible for a return, your item must be "damaged" when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@lashbaecosmetics.com. We do not offer shipping cost for returns, any additional charges will be at your own expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@lashbaecosmetics.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind we will only refund the cost of the item purchased, meaning we will not refund any shipping costs since it has already been used. Please also remember it can take some time for your bank or credit card company to process and post the refund too.